Then, click on « ACCES A VOS COMPTES » on the top right hand side.
On the 1st line IDENTIFIANT enter your n° d'abonné: Qxxxxxxx
And in the next box MOT DE PASSE enter the provisory password given to you.
When you enter all that, you arrive on another screen CHANGEMENT DE MOT DE PASSE where you have to register your own password.
Be careful, your ‘mot de passe’ should be between 8 and 12 characters with at least 1 digit and 1 letter. Beware, for letters if you save them in upper cases and then after enter them in lower cases, it will not work. This new password must be one you never tried or had before.
In the 1st box, you enter the one we gave you, and in the next 2 boxes, you enter your own "mot de passe" (twice) and valid (you must only use your own password from now on).
Once the password changed, you will then arrive on the presentation page of the site. At the top, in the middle, you have 3 tabs: “MON ESPACE”, “MES COMPTES” and “MES OPERATIONS”.
When clicking on MES COMPTES, the following page will present the balances of your current chequebook account and if you click on the balance amount (“solde”) you will have the details of the last 3 months transactions. If you want to see the balance of your account after each transaction, click on “Date de valeur”, and under the name of the transaction, it will appear.
If you want to see the balances of all your accounts, click on "VOIR TOUS MES COMPTES ET CONTRATS".
To make a transfer from one of your account to another, click on "MES OPERATIONS" then on “Entre les comptes de mon abonnement", then choose the account to debit "Compte à débiter" and then double click on the account you want to credit "Compte à créditer". Enter the amount in "Montant" then click on "Suivant" and finally validate/ confirm.
If you want a currency exchange rate, click on “cours des devises".
To print your bank details, you need to click on "MES COMPTES", then on “IMPRESSION IBAN RIB”, and print the “compte de dépôt” details.
If you asked for your bank statements to be stored on Cyberplus and not sent by mail, you can see and print them by clicking on "MON ESPACE", and "MES DOCUMENTS ELECTRONIQUES", then “MES DOCUMENTS DE GESTION”, tick the one you want to print and click on "TELECHARGER" at the bottom of the screen.
If you have a credit line through your bank card, click on "MES OPERATIONS", then on “Crédit renouvelable”, then “Gestion des achats” if you want to convert a transaction into credit or debit, and “Autres operations” for the rest.